💌 Frequently Asked Questions (aka friendly help!)
Want instant answers?
When will my order ship?
We usually pack and ship your goodies within 1–3 business days.
During busy times (like holidays or special launches), it might take a little longer—but we promise we’re working hard to get everything out ASAP!
Can I change or cancel my order?
Once your order is placed, it heads to our team fast—like, really fast!
So sorry, we’re not able to change or cancel orders after checkout.
Before you click that Place Order button, double-check your info and items, just to be safe 💖
How do I track my order?
Once your order ships, you’ll get an email with tracking info—hooray!
You can also log into your account anytime to check status.
Track my order
What shipping options do you offer?
- Free/Standard Shipping: 4-9 business days
- Priority Shipping: 3-6 business days
- WORLDWIDE DELIVERY
Can I update my shipping address?
If your order hasn't shipped yet, email us right away and we’ll do our best!
Once it’s processing or shipped, we can’t make changes—but we’ll still try to help however we can 💌
Do you ship internationally?
We sure do!
Shipping options and fees will show up at checkout based on your location.
Can I return or exchange something?
Yes, as long as it’s:
Within 14 days of delivery
In its original condition (unused, tags & packaging intact)
A few things we can't accept as returns:
Final sale items
Free gifts or promos
Used or customized products
Returns are easy through our Returns Center
Just a heads-up: we deduct $5.95 from your refund for return shipping. Refunds usually process in 3-5 business days, plus 3–5 days back to your card 💳
What if my order arrives damaged or something’s missing?
Oh no! That’s not the experience we want for you.
Please email us at xkfcfc@gmail.com with your order number and photos—we’ll fix it fast 💪